Our expert approach to exploration, problem-solving, and fit-for-purpose design takes your unique context into consideration.
Strategy Deployment
For leaders seeking guidance on their next strategic steps, areas of focus, or how to effectively steer their leadership team. We specialize in an approach that emphasizes working on the system, rather than merely within it. Our aim is to elevate the role of leadership itself, ensuring that you can lead with confidence and clarity.
Workflow Mapping + Design
We assist you in understanding your workflow, identifying bottlenecks, queues, and inefficiencies that hinder customer and user delivery, and ultimately aiming to enhance your organization's work experience. By pinpointing these critical areas, we facilitate targeted improvements to streamline processes and elevate both service quality and operational satisfaction.
Skills Development
Our services enhance your organization's skills and talent from the C-suite on through cross-functional collaboration. We foster a dynamic learning environment, pinpoint skill gaps, and encourage continuous improvement. Our goal is to equip your organization for today's challenges and tomorrow's opportunities, ensuring preparedness and excellence in an evolving landscape.
Discovery + Experiment Design
Our approach empowers you with the skills to design and conduct well-defined experiments. By mastering the art of systematic inquiry and evidence-based decision-making, you'll learn to enable shared responsibility and innovation. We guide you in identifying areas for enhancement, formulating hypotheses, and interpreting results to inform continuous improvement.
Balanced Metrics Design
We help you gain insight into what to improve in your organization. If you have difficulty forecasting when something will be done for your customers and stakeholders or need help understanding what metrics are important for strategic, operational, or tactical decision-making, we can help you develop this capability.
Tooling Selection + Configuration
We assist you in carefully selecting and configuring collaboration tools to ensure they match the needs of your environment and teams. Tool selection is important as it influences what options are available within the organization. We are also a Businessmap solutions partner and can configure and coach you in effectively using this tool.
Problem-solving in socio-technical systems requires varied techniques and experience:
Ethnographic Research
Product Development Flow
Strategy Mapping
Service Design
Systems Science
Organizational Design
Idealized Design
Logical Thinking Process
Lean Kanban